Fully automates contact center resource planning.
Smartplanner is a comprehensive work force management system that is built for contact centers to help plan their resources the most optimistic way.
Built using AI, smartplanner takes into consideration a number of factors, including the call volume, competency of the resources, the contractual working hours, holiday calendar, absence history etc to recommend the most optimistic schedule for the resources.
Smartplanner also has an automatic way to rearrange the schedules based on late changes.
The solution is hosted on cloud and is offered as SAS. The application is platform independent and is accessible on the web as well as android and iOS apps.
The system also supports integration with all the industry standard ERPs as well as support payroll integration.
how does it work
Creates schedules automatically based on the needs
Single sign on capabilities to seemlessly integrate into your contact center applications
Holidays and Leaves
Integrated absence work flow that is used for scheduling.
Built to enable high degree of customization to suit your unique needs
Compatible with all
Works with all industry standard contact center solutions
Powered by AI
AI powered accurate forecasting gets you the most optimized schedules.
Apps for mobile access
iOS and android apps makes sure the agents have access to schedules even on their phones
Specially designed to make sure fariness aspect is respected all the time.