Ciceronen Smartplanner

Smartplanner is a comprehensive work force management system that is built for contact centers to help plan their resources the most optimistic way.
Built using AI, smartplanner takes into consideration a number of factors, including the call volume, competency of the resources, the contractual working hours, holiday calendar, absence history etc to recommend the most optimistic schedule for the resources.
Smartplanner also has an automatic way to rearrange the schedules based on late changes.

The solution is hosted on cloud and is offered as SAS. The application is platform independent and is accessible on the web as well as android and iOS apps.
The system also supports integration with all the industry standard ERPs as well as support payroll integration.